How to Change a PIN

Instead of prompting a user to reset a PIN, you can update it yourself either permanently or temporarily. You need to notify the user of this new PIN manually.

To change a user's PIN:

  1. Locate the user whose profile you want to edit. See How to Find a User.
  2. To the right of the user's name, click the View link.

    The profile for that user is displayed.

  3. Enter the new PIN in the PIN field.
  4. Specify whether the new PIN is permanent or temporary in the PIN is Temporary field.
    If you specify a temporary PIN, the user must change it during the next login.
  5. Click the Update button at the bottom of the page.
The user's PIN is changed. The user is not notified of the new PIN value; you must manually communicate it to the user.